Reviews

Abbotts Countrywide Estate Agents has 144 reviews

  • Valued Customer 23-Sep-2017
    Customer Experience

    See above

    Personal relationships good. Communication adequate. House photos and marketing good to OK. In general a reasonable and safe job done as requested. Not sure if the work done was worth the £3000 plus price and maybe an internet agent would have been better? We shall never know. At least Abbotts went with our suggested price rather than a sell it cheap/quickly option.

    Customer Relations Team 23-Sep-2017

    Thank you for your kind review of Abbotts in Colchester. I am pleased to read that the branch team were personable, communication was adequate for you and that in general you received a good service. I am sorry if you felt our fee did not represent as good value as an online agent may be able to offer. We do always aim to get you the best price for the property and in the back ground we do use our company size to match your property out to all applicable potential buyers in all our Abbotts' branches, as well at showcasing your property online with 97% of property portals providing your property with further coverage than you would typically get from an online agent. Kind regards, Scott

  • Elaine Hanley, Caister-on-sea 15-Sep-2017
    Customer Experience

    Very efficient service

    Excellent service from both Will and David at Gorleston branch. Always there at the end of the phone and providing regular updates throughout.

    Customer Relations Team 15-Sep-2017

    Wonderful to read that you experienced an excellent level of service from Will, David, and the team at Abbotts in Gorleston. Brilliant to see that you were kept up to date and their service was very efficient. Thank you for your fantastic 5* review! Scott

  • R Lewin, Soham, Cambs 14-Sep-2017
    Customer Experience

    Top quality

    They were very professional and efficient selling our property in only 3 days would definitely recommend them.

    Customer Relations Team 14-Sep-2017

    Dear Mrs Lewin, Thank you for this wonderful five star review and recommendation. The Abbotts team in Hunstanton are passionate about estate agency and work very hard to ensure that each and every customer is supported throughout the sales process. I am very pleased to see that you were able to benefit from the their excellent service. Many thanks again, Milena

  • 13-Sep-2017
    Customer Experience

    Tenacious team work hard to bring sale to completion.

    Excellent service. We had a particularly difficult chain to deal which I don't think would have every completed if it wasn't for the incredible efforts of the Abbotts agents. They were certainly in a different league to the other agents involved in the chain.

    Customer Relations Team 14-Sep-2017

    Wonderful to read that Abbotts in Downham Market were able to demonstrate their professionalism to Estate Agency and expertise to be recognised as in a different league. Thank you for your 5* review and brilliant recommendation! Kind regards, Scott

  • 12-Sep-2017
    Customer Experience

    Initial enthusiasm soon dried up

    Initial contact promised a lot but poor follow up. Sold the extras but these were not worth it.

    Customer Relations Team 14-Sep-2017

    Thank you for taking the time to leave us your feedback. We do always aim to improve service to our customers and as such I have raised your concerns with the branch's Retail Performance Director. If you would like to provide further feedback, please e-mail us at review@countrywide.co.uk. Kind regards, Scott

  • Valued Customer 12-Sep-2017
    Customer Experience

    Not the cheapest but you get what you pay for

    We were impressed with their marketing knowledge and strategy. They were also very proactive in chasing and finding out information for us when Exchange stalled for an unknown reason.

    Customer Relations Team 14-Sep-2017

    Thank you for this wonderful 5* review of Abbotts in Thorpe St Andrew. It is great to read that the team were proactive in their approach and kept you updated. I am also pleased to note that you believed we were worth our fee. Many thanks, Scott

  • 10-Sep-2017
    Customer Experience

    My service feedback with Sales

    Quick sale, good communication

    Customer Relations Team 11-Sep-2017

    Congratulation on the quick sale of your property. Thank you for this 5* review, it is great to see that the team at Abbotts in Basildon kept the communication stream open as expected. Kind regards, Sarah

  • Andrew Puncher, Rayleigh 08-Sep-2017
    Customer Experience

    Nice friendly and helpful Agents

    Our service was great from Claire at Abbotts our sale / chain was a nightmare towards the end but she kept us up to date with Everything and did everything in her power to influence the other agents in our chain. Totally great-full for all her hard work.

    Customer Relations Team 08-Sep-2017

    Dear Mr Puncher,\nThank you for taking the time to leave us this great 5 star review! We know that moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by Abbotts in Rayleigh made this a stress free experience for you. I'll pass your kind comments to Claire and the team.\nKind regards,\nMilena

  • Valued Customer 03-Sep-2017
    Customer Experience

    My service feedback with Lettings

    The service offered was very sound and the knowledge of the rental market was extensive. Our only complaint would be on the communications. they need to look at how they management of their phones. It was at times quite frustrating to find that we could not get hold of a body to talk to. There are times when an answer phone is not good enough, particularly when a message is left and apparently ignored! however everything was done and they did what they said they would do with little prompting from us.

    Customer Care 04-Sep-2017

    Good morning,\n\nThank you for taking the time to leave this review. It is imperative that all of our customers receive excellent communication at all times and we are deeply sorry that this has not been the case. However , please be assured that all feedback is taken extremely seriously and thank you for bringing these issues to our attention.\n\nMany thanks

  • 03-Sep-2017
    Customer Experience

    Quick sale

    Quick sale and straight forward.

    Customer Relations Team 04-Sep-2017

    Congratulations on the sale of your property. It is great to see that you benefited from the straightforward and dedicated approach taken by the Abbotts team in Ely. Thank you very much.\nKind Regards, \nSarah