Reviews

Abbotts Countrywide Estate Agents has 145 reviews

  • 19-Nov-2017
    Customer Experience

    My service feedback with Sales

    Happy with service overall. Found it very difficult to contact Abbotts or return calls as could never get through to branch. Always got out of office or busy message. Also, there were long periods of time with no contact for updates or progress reports. Jade at the Basildon branch was very helpful during the procedure.

    Customer Relations Team 20-Nov-2017

    I am sorry to learn of your experience. I however, would like to thank you for taking the time to provide your feedback as they are important to us. I will make sure I pass this review to the branch team. If you would like to discuss this in greater detail, please send us an email at review@countrywide.co.uk. Kind regards, Sarah.

  • Bill Watkins, St.Neots 18-Nov-2017
    Customer Experience

    kept the customer informed

    Kept the customer well informed of progress of sale.

    Customer Relations Team 18-Nov-2017

    Thank you Bill for you review of our Abbotts team. It is brilliant to read that you were kept informed thought out the progress of your sale. We do always aim to provide a 5* service and, as such, would like to ask you to contact us via review@countrywide.co.uk. to discuss any way we could have improved the service you received to have gained that elusive 5th star. Kind regards, Scott.

  • 17-Nov-2017
    Customer Experience

    Can't fault them

    We received a really professional service from Abbotts who are clearly incredibly experienced, efficient and knowledgeable as well as being friendly, approachable and reliable. We used the office in Wroxham and if you live in this area, I suggest you use them too, we can't praise them highly enough.

    Customer Relations Team 18-Nov-2017

    Wonderful to read that you received the high level of service we expect from our Abbotts branch in Wroxham and that the service they delivered was worth of 5*. Thank you recognising the teams experience and efficient ways of working. It was also great to read to that you found the team friendly, approachable and reliable. Thank you for your recommendation. Kind regards, Scott.

  • 14-Nov-2017
    Customer Experience

    My service feedback with Sales

    Was quite happy with the way Abbotts conducted my sale they were always very polite and extremely helpful.

    Customer Relations Team 15-Nov-2017

    Thank you for this great review. I am pleased to know that the Abbotts team at the Gorleston branch were able to support you during the sale of your property. If you would like to provide us further feedback as to how the branch could have made this a 5* experience for you then please send us an email at review@countrywide.co.uk. Kind regards, Sarah.

  • Valued Customer 13-Nov-2017
    Customer Experience

    My service feedback with Sales

    excellent service

    Customer Relations Team 13-Nov-2017

    Really great to read another 5* review for the Thorpe Bay branch of Abbotts Countrywide Estate Agents. Thank you so much and best wishes. Sarah.

  • Valued Customer 05-Nov-2017
    Customer Experience

    Pleased with thecresult

    Sales service excellent but remote administration poor

    Customer Relations Team 04-Nov-2017

    Thank you for taking the time to leave us your feedback. I was pleased to read that you found the sales service excellent and that you were pleased with the result. I am disappoint that our sales team were not able to gain the full five stars and therefore would like to invite you to leave us further feedback at review@countrywide.co.uk. so that we can learn more from your experience with the aim to improve our customers experience further in the near future. Kind regards, Scott

  • Valued Customer 02-Nov-2017
    Customer Experience

    Very helpful and professional

    Very happy with the service, valuation given was accurate, we had a buyer the day after we put the property on the market, Abbotts were helpful throughout.

    Customer Relations Team 03-Nov-2017

    Thank you for such a wonderful 5* review for the Basildon branch of Abbotts Countrywide. I am pleased to read that all stages of your property sale was efficiently handled. I wish you the best and many thanks once again. Kind regards, Sarah.

  • 02-Nov-2017
    Customer Experience

    Excellent personal service!

    The whole of the Abbotts Burnham Market team are very switched on and professional. We thoroughly recommend them!

    Customer Relations Team 03-Nov-2017

    Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Abbotts Countrywide in the Burnham Market branch. Kind regards, Sarah.

  • 27-Oct-2017
    Customer Experience

    Excellent service

    All staff were very helpful especially through a very stressful completion week.

    Customer Relations Team 28-Oct-2017

    Moving can always be stressful and I was pleased to note that you found the whole team at Abbotts in Hadleigh helpful throughout. Thank you for your 5* review. Kind regards, Scott

  • David Smith, Watton 26-Oct-2017
    Customer Experience

    "an experience not to be repeated"

    Overall the selling experience was a nightmare, but abbots were always at the end of the phone.

    Customer Relations Team 28-Oct-2017

    Thank you for your 5* review of Abbotts in Thorpe St Andrew, David. I am pleased to read that throughout what reads as a difficult sale, the team at the Abbotts branch were always there to support. Kind regards, Scott