Reviews

Abbotts Countrywide Estate Agents has 79 reviews

  • 12-Jan-2018
    Customer Experience

    My service feedback with Sales

    They managed to overcome a delay in the chain quickly.

    Customer Relations Team 13-Jan-2018

    Thank you for your positive review of the team at Abbotts in Hellesdon. It is great to read that they were able to help overcome the delay in your sales progression quickly! We do always aim to provide a 5* service and as such I would like to invite you to leave us further comments about how we could have achieved this elusive fifth star at review@countrywide.co.uk. Kind regards and best wishes, Scott.<br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    Poor and would not use again

    Very poor. Requesting paperwork already recieved

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in customer experience and I am sorry if on this occasion our branch team did not meet this goal. We do always aim to understand further our customers experiences and as such I will share with the local Retail Performance Director your feedback to help improve our customer service going forwards. I would also like to invite you to e-mail us further details of your experience to review@countrywide.co.uk. Kind regards, Scott.<br />

  • Valued Customer 11-Jan-2018
    Customer Experience

    My service feedback with Sales

    good efficient friendly service thanks

    Customer Relations Team 12-Jan-2018

    Thank you for your excellent 5 star review of the service you received from Abbotts in Hadleigh. It is brilliant to read that the team were efficient and friendly. Kind regards, Emma. <br />

  • N Cresswell, Westcliff 11-Jan-2018
    Customer Experience

    Efficient and Friendly

    Once Abbots realised I wanted a swift, efficient sale they put everything in place to make it happen. We set a realistic price for thehouse, I opted for the upgrade on the brochure (you get this money back if you use their solicitor) I also used their in-house finance man for my mortgage. I was very happy with the service. We sold the house in 3 weeks.

    Customer Relations Team 11-Jan-2018

    Fantastic 5 star review, thank you very much for taking the time to write this lovely comments about the service delivered to you by the entire team at Abbotts Countrywide in Thorpe Bay. It's great to see that you were able to benefit from their continued excellent service. Kind regards,\nSarah.<br />

  • 07-Jan-2018
    Customer Experience

    Management of letting - what management???

    We are letting through you I have received statement today the tenant is in arrears for second time and I only received statement too late to contact you to find out what is going on. You are supposed to be managing this what are you doing?????

  • Ken Burton, Fakenham 02-Jan-2018
    Customer Experience

    Excellent post-Offer Support

    The assistance we received during the severely protracted negotiations after Accepting an Offer was excellent. It was much appreciated.

    Customer Relations Team 03-Jan-2018

    Thank you very much for this great 5 star review. The team at Abbotts Countrywide always strive to deliver an excellent customer experience to each and every customer. I am pleased to see that you were duly supported. Kind regards, Sarah.<br />

  • Shaun, Norwich 15-Dec-2017
    Customer Experience

    Excellent service

    Very happy with the service provided, I was contacted regularly, the staff were fantastic and they kept on top of things during the whole house selling process. Highly recommended.

    Customer Relations Team 16-Dec-2017

    Thank you Shaun for your wonderful 5* review of Abbotts in Taverham. It was great to read that the team was able to provide you with regular updates and that they used their experience and dedication of helping people sell and buy homes to provide you with a high level of service. Thank you for your wonderful recommendation. Best wishes, Scott.<br />

  • Vickie Benford, Fordham/Ely 15-Dec-2017
    Customer Experience

    Fabulous experience with the Ely A Team

    No nonsense polite approach. Delivered what they promised and supported my personal needs. Highly professional and YES I would recommend them to anyone thinking of selling a property.

    Customer Relations Team 16-Dec-2017

    Thank you Vickie for your wonderful 5* review of the Ely, Abbotts team. It is always brilliant to read that our dedicated team have been able to provide a 'fabulous' experience and that they delivered on all their promises and were professional throughout. Thank you for your great recommendation and I will make sure the whole team are informed of your wonderful words. Kind regards, Scott.<br />

  • 15-Dec-2017
    Customer Experience

    Friendly helpful professional

    From the very beginning of the process of selling our house with Abbotts all staff were imformative always kept us up to date as the sale went through. Basically we found all staff very professional but at the same time very friendly and helpful

    Customer Relations Team 15-Dec-2017

    Thank you for taking the time to leave us your fantastic 5 star review of the service you received from Abbotts in Fakenham. it is brilliant to read that the staff were very informative, professional and friendly and always kept you up to date as the sale progressed. Kind regards, Emma. <br />

  • Valued Customer 15-Dec-2017
    Customer Experience

    My service feedback with Sales

    I would probably use Abbotts again.

    Customer Relations Team 15-Dec-2017

    Thank you for your review of the service you received from Abbotts in Cromer. It is great to hear that you would probably use Abbotts' services again and we look forward to helping you in the future. Kind regards, Emma.<br />